Prashant Gangwar

Experience

1. Senior Engineer - IT Product

   Marsh McLennan

   Jul 2021 — Present · Noida, IN

   Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2). Apart of it, providing RPA Support/Analysis (Blue Prism) to automate the processes into the applications.• Design, develop, and configure software systems to meet market and/or client requirements end-to- end. Liaise between multiple business and technology teams to analyze and assess automation feasibility.• Elicit, analyze, document and validate business requirements using a variety of tools including research, interviews, document analysis, and process analysis with an understanding of how to derive user stories.• Work with operations, subject matter experts and stakeholders to fully and clearly document the as-is business processes to the granular or keystroke level of detail that is required.• Designing Rapid Automation process solutions in accordance with standard design principles and conventions using VISIO.• Creating and maintaining RA Solution documentation (PDD, SDD, Test Cases etc.)• Creating and documenting test procedures and scenarios for the pre-UAT phases. Supporting the Operational Teams during the UAT and roll out phases. • Work closely with project managers, subject matter experts, and technical leads to create solutions that best deliver value to stakeholders.• Problem solving issues that arise in day to day running of RA processes and providing timely responses and solutions as required.• Monitors trends and results from technical support calls to advise senior team members on performance of existing systems.• Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2).• Creating and maintaining RA Solution documentation (PDD, SDD, Test Cases etc.) • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable and easy to understand •

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2012 — 2016