Prashant Deshpande
Source to Pay (S2P) | Global Operations Lead| Service Delivery Lead || EX IFF || EX DUPONT || EX FIC || EX SATYAM
- Role
- Service Delivery Lead- Source to Pay at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prashant Deshpande
Strategic and performance-driven Procurement Executive with over 20 years of multifaceted…
Experience
Service Delivery Lead- Source to Pay
Dec 2021 — Present · Hyderabad, IN
Key roles and responsibilities of a Service Delivery Leader:• Oversee the full S2P lifecycle: sourcing, procurement, invoice processing, and payment.• Ensure service delivery meets SLAs, KPIs, and compliance standards.• Act as the primary liaison between internal teams and external vendors.• Facilitate regular governance meetings and feedback loops with business units.• Track and analyze service metrics like TAT, accuracy, ticket aging and customer satisfaction scores.• Drive continuous improvement initiatives based on performance data.• Identify inefficiencies and implement automation (RPA, AI) and standardization across regions.• Collaborate with global teams to align on best practices and harmonized workflows• Own resolution of service delivery issues, including escalations from internal users or suppliers.• Ensure timely follow-up and root cause analysis to prevent recurrence.• Lead and mentor service delivery teams across geographies.• Conduct training, performance reviews, and foster a culture of accountability and excellence• Ensure adherence to internal controls, audit requirements, and regulatory standards.• Innovation & Transformation - Champion digital transformation initiatives in the S2P space.• Pilot and scale new technologies that enhance service delivery (e.g, AI-driven helpdesks, predictive analytics).• S2P Global Operations Lead (GOL):o Defined and maintained end-to-end processes for Source-to-Pay (S2P) across all regions and business units.o Developed and implemented global procurement policies, procedures, and best practices.o Drove adoption of procurement technologies and systems for process streamlining.o Established performance metrics and KPIs for continuous improvement.o Provided leadership and guidance to regional procurement teams for global alignment.
Education
Allagappa University Tamil Nadu
Master of Business Administration - MBA
2006 — 2007
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