Prashant Chauhan
Driving Projects, Managing Shipments, Elevating Vendor Partnerships | Salesforce CRM | Order Support Specialist at AHEAD
- Role
- Order Support Specialist at AHEAD
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prashant Chauhan
With 3+ years of hands-on experience in supply chain management, procurement, and order…
Experience
Order Support Specialist
Feb 2024 — Present · Gurugram, IN
Key Responsibilities:* Manage and oversee end-to-end shipment processes through Salesforce, ensuring timely and accurate delivery tracking for clients.* Coordinate with vendors and internal teams to streamline order fulfilment and resolve shipment issues efficiently.* Maintain positive and professional vendor relationships through proactive communication and effective vendor management practices.* Provide high-quality support to clients by addressing shipment inquiries, updates, and troubleshooting requests promptly.* Continuously optimize internal processes to enhance service delivery and improve overall customer satisfaction.Proud to have been a core team member in the successful launch of Project Phoenix and CDI Integration, a strategic initiative that Streamlined our process. As part of this project, I played a key role in:* Managing shipment tracking and client coordination within Salesforce.* Supporting the integration of new tools and workflows to improve operational efficiency.* Collaborating closely with vendors to ensure seamless transitions and maintaining strong vendor partnerships during and after integration.This milestone project has positioned us for greater agility and client success, and I\'m excited to continue building on this momentum.
Education
Sri Guru Harikrishan Public School - India
12th
2015 — 2016
IILM University, Gurugram
Master of Business Administration - MBA
2019 — 2021
Poornima University
Bachelor of Business Administration - BBA
2016 — 2019
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