Prashant Bhatt
Client Success Advisor @Capita
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WORK HISTORY
Client Success Advisor @Capita
London, GB
As a Client Success Advisor at Capita, I am dedicated to ensuring that our clients achieve their goals and maximize the value of our services. My role involves building strong relationships with clients, understanding their unique needs, and providing tailored solutions that drive satisfaction and loyalty.Key Responsibilities:Client Engagement: Establish and maintain positive relationships with clients to foster trust and open communication, ensuring their needs and expectations are consistently met.Strategic Solutions: Analyze client requirements and collaborate with internal teams to develop and implement effective strategies that address challenges and enhance service delivery.Performance Monitoring: Regularly assess client progress and satisfaction through feedback and performance metrics, proactively identifying areas for improvement and driving continuous enhancement.Cross-Functional Collaboration: Work closely with sales, operations, and support teams to align on client objectives and deliver seamless service experiences that contribute to overall client success.Problem Resolution: Act as a point of contact for client inquiries and issues, providing timely and effective solutions to enhance their overall experience.
EDUCATION
Maharishi Markandeshwar (Deemed to be University) Official
Bachelor of Technology - BTech, Information Technology
Harvard Business School Online
Online Course , Sustainable Business Strategy
ABOUT PRASHANT BHATT
Dynamic and results-driven Account Manager & Client Success Advisor with 10+ years of experience in core sales strategy, account management, and B2B relationship building across global markets. Certified at Level C, I bring a strategic mindset and leadership acumen, with a proven track record in expanding network connections and strengthening client relationships.Professional Journey:8 years in India working with Flipkart & OYO, where I gained deep market insights, built a vast client network, and mastered core sales strategies. Managed key accounts, strengthened B2B relationships, and played a crucial role in driving revenue growth and business expansion.In 2022, I permanently moved to the UK and transitioned into the e-commerce & retail market, adapting to new consumer behaviors and business landscapes.Currently, I work at Capita as a Client Success Advisor, helping businesses optimize their operations, enhance customer experiences, and achieve long-term growth through tailored client solutions.Key Competencies: Client Relationship Management: Expert in fostering long-term partnerships, driving trust, and ensuring sustainable business growth. Sales Strategy & Execution: Proven ability to develop and implement high-impact sales strategies aligned with business objectives. B2B & Account Management: Extensive experience in handling key accounts, strengthening B2B relationships, and ensuring client success. Market Expansion & Investment: As an angel investor, I have active investments in India, US, and UK, with a keen interest in exploring Singapore and European markets for high-value opportunities.With superior communication, negotiation, and business development skills, I specialize in aligning client needs with innovative solutions, ensuring mutual growth and long-term success.
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