Prashanna Sharma

Associate Consultant @KPMG India

Bengaluru, IN

ServiceNow SecOps / CSM / External Access-• Implemented the ServiceNow Security Operations (SecOps) module from scratch,including configuration of Security Incident Response (SIR) and related workflows.• Integrated Microsoft Sentinel with ServiceNow, implementing business rules andleveraging ServiceNow capabilities for seamless incident management.• Created and configured both custom and out-of-the-box Access Control Rules (ACLs)to allow snc_external customers access to various tables and dashboards which areoverwise forbidden for them to access.• Designed and implemented custom Catalog Items to enable users to initiate and linkCustomer Service cases with Security Incidents (SIR), streamlining cross-functionalworkflows and improving visibility between customer support and security teams.• Created Platform Analytics Dashboard to improve data insights and reporting.• Created a custom dashboard page within the Customer Service Management (CSM)portal and configured secure access for customers, enabling real-time visibility intoSIR status and trends restricting users to only required data• Performed end-to-end analysis across ServiceNow configurations, including roles,ACLs, Service Portal widgets, SIR workspace, form configurations, customizations toenable appropriate external access without compromising data integrity

Lakshmi Narain College of Technology & Science, Kalchuri Nagar, Raisen Road, Bhopal-462021

Bachelor's degree