Prasham J.
Customer Solutions Consultant @ Zluri || Ex-Whatfix | MBA (Marketing)
- Role
- Customer Solutions Consultant at Zluri
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Prasham J.
I am an Innovative marketer leveraging creativity to tell compelling stories, drive engagement, and deliver results. My name is Prasham Jhaveri and this is my Purpose. About Me : Results-driven marketer with 3 years of experience in outbound sales (SDR) and inbound client consulting. Proven ability to drive customer engagement, identify opportunities, and deliver tailored solutions that enhance client satisfaction and business growth. Adept at building strong relationships, aligning strategies with customer needs, and leveraging insights to achieve targets and drive long-term success. Fun Fact: I am an Artist and Fitness Enthusiast interested in Gymming and Cycling. Whenever possible, I volunteer my time to contribute to youth empowerment. By the way, Cinema keeps me Alive:) Educational Qualifications: Bachelor of Management Studies, MBA Professional Certifications: Digital Marketing Certifications (IIDE) Key Skills / Expertise: Corporate B2B Sales | Customer Engagement & Retention | Qualitative Market Research | Customer Experience | Pre-Sales | Lead Generation | Client Relationship | Requirements Management | Technology Management | Customer Database Management | Content Management System Creativity | Social Media Marketing | Relationship | Emotional Intelligence | Service Orientation | People Management | B2B Marketing | International Sales | Marketing Plan | Creativity | Sales Prospecting | Social Selling
Experience
Customer Solutions Consultant
Aug 2023 — Present · Bengaluru, IN
Demonstrated a strong track record in customer success by achieving 100% of targets in Q2 and Q4 2024, ensuring customer satisfaction and engagement.•Played a key role in 11 successful customer acquisitions and renewals in 2024 by identifying high-value opportunities and ensuring a smooth transition through the onboarding process.•Conducted in-depth client needs analysis to proactively address pain points, ensuring customers received tailored solutions that aligned with their business objectives.•Built and maintained long-term customer relationships through proactive communication, personalized engagement, and consistent follow-ups, leading to increased retention and account expansion.•Led customer training sessions and delivered educational resources, empowering clients to maximize the value of Zluri’s products and services while staying ahead of industry trends.
Education
KC College
Higher Secondary School Certificate
2013 — 2015
Dhirubhai Ambani International School
IGCSE
2001 — 2013
Symbiosis Institute of Business Management (SIBM) Bengaluru
Master of Business Administration - MBA
2019 — 2021
Lala Lajpatrai College of Commerce And Economics Lajpatrai Marg Mahalaxmi Haji Ali Mumbai 400 034
Bachelor of Management Studies
2015 — 2018
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