Prasenjit Dutta
Customer Service & Delivery Manager @ Reliance Digital Retail Ltd. | Customer Retention, Brand Service Centre Management, Store Operations.
- Role
- Customer Relationship Manager at Reliance Digital
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Prasenjit Dutta
As a Customer Service & Delivery Manager at Reliance Digital Retail Ltd, I have been leading customer service teams for over 5 years, ensuring high-quality customer experience and retention. I have a strong background in brand service centre management, replacement follow-up, return process management, and HO service escalation handling. Prior to this, I worked as a Senior Executive at Vodafone Idea Limited, where I managed postpaid and prepaid business, customer life cycle, churn control, and technical field support. I hold a Bachelor\'s degree in Bengali Language and Literature from Jamini Roy College. I am skilled in requirements analysis, analytical skills, and time management. My goal is to leverage my expertise in customer relationship management to deliver exceptional service and satisfaction to customers.
Experience
Customer Relationship Manager
May 2019 — Present · Kolkata, IN
Customer retentionCustomer experience Brand Service centre management Replacement follow up Return process managementHO service escalation handleCustomer Service head
Education
Jamini Roy College
Bachelor's degree
2002 — 2005
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