Prasanth Reddy Yerram
Senior Software Engineer at Cigna Healthcare
- Role
- Senior Software Engineer at Cigna Healthcare
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Prasanth Reddy Yerram
Prasanth Reddy Yerram is a distinguished Senior Software Development Engineer with over…
Experience
Senior Software Engineer
Oct 2022 — Present · Phoenix, AZ, US
Project Names: AEP Support, Member Services• Gathering requirements from business for Member Enrollment changes and development, as well as data extraction from QNXT and other applications related to QNXT product.• Identifying the gaps, planning and prioritization of tickets, identifying any defects or enhancements and review of documentation by organizing discussion with the relevant user.• Extensively working in data Extraction, Transformation and Loading from source to target system like SQL server, excel files and flat files using SQL Server 2008/2012/2016/2019 Integration Services.• Respond to the assigned issues, conduct analysis of the issues, identify and evaluate different workarounds/ solution alternatives and implement the most optimal solution.• Provide support to other team members on issue resolution in areas of expertise as required, manage stakeholder communication and close the issues assigned to ensure support availability as per agreed SLAs.• Involved in analysis and ongoing enhancements, maintenance of the outbound system to increase processing efficiency.• Experienced in incident and problem management processes by performing root cause analysis to identify processing problems, implement corrective action and communicate resolution to end users and stakeholders.• Handle incidents reported via iServe tool within the SLA for any outbound extract related issues.• Setting up AUTOSYS Job in Development and testing the Job• Created Config files and batch files for executing packages in AutoSys jobs server.• Well communicated with the business and assist immediately with all the required reports.• Documenting process and procedure for the known and new upcoming issues, in order to have it updated on a shared knowledgebase for all other employees.• Working with GIT and Azure Devops for deployment, deployment, and version control.
Education
University of the Cumberlands Graduate and Online
Doctor of Philosophy - PhD, Computer Science
2019
University of Central Missouri
Master of Science - MS, Computer Science
2015 — 2016
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2009 — 2013
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