Prasanth G

Vice President, Operations at IntouchCX

Role: Vice President Operations at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

About Prasanth G

Results-oriented BPO executive with over two decades of experience building and leading high-performing global customer support teams across diverse markets such as Technical Support, Upselling, Concierge Support, Customer Support, FinTech, Healthcare, and Trust & Safety. Passionate about driving operational excellence through innovative solutions, evidenced by a successful history of integrating value-added services that enhance performance, streamline processes, and reduce costs for partners. Proven ability to lead pilot initiatives from inception to successful, rapid deployment

Experience

Vice President Operations
IntouchCX
May 2024 — Present

Education

Osmania University
Bachelor of Computer Applications, Computer Systems Networking and Telecommunications
1999 — 2002

Skills

Customer Satisfaction
Training
Transition Management
Team Management
Outsourcing
Customer Service
Six Sigma
People Management
Talent Acquisition
Process Management
Service-Level Agreements (Sla)
Resource Management
Sla
Service Level Agreements
Leadership
Business Process Improvement
Management
Team Building
Recruiting
Operations Management
IT Service Management
Contact Centers
Offshoring
Team Leadership
System Monitoring
Mis
Employee Engagement
Workforce Management
Incident Management
Service Delivery
Technical Support
Business Analysis
Management Information Systems (Mis)
Process Improvement
Business Process Outsourcing (Bpo)
Performance Management
Crm
Itil
Bpo
Vendor Management

Contact information

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Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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About Prasanth G

Experience

Vice President Operations

Education

Osmania University

Skills

Find verified contacts for anyone on LinkedIn