Prasanth Pawar

About Prasanth Pawar

Experienced Customer Success Manager with 9+ years in Customer Service Management, skilled in on boarding, Customer retention, and driving revenue through upsell and cross-sell strategies. Expertise in Financial Management, Service Delivery, Service Portfolio Management, Service Transition, and Continual Service Improvement (CSI), focused on aligning organizational goals with client needs to foster enduring, high-quality customer relationship. I leverage deep industry knowledge to optimize service delivery processes, consistently enhancing customer satisfaction, and promoting sustainable business growth. Dedicated to exceeding client expectations, I achieve high Net Promoter Scores (NPS) and maintain strong client retention rates through strategic insights and proactive service management

Experience

1. Customer Success Manager

   Jio

   Dec 2022 — Present · Pune, IN

   Cultivated strong relationships with key stakeholders in Strategic Large Group (SLG) accounts to align Jio\'s solutions with customer objectives. Acted as the primary point of contact for SLG customers, delivering tailored solutions to meet their specific needs and enhance satisfaction. Ensured high-quality service delivery and adherence to SLAs for SLG accounts, maintaining operational excellence and promptly resolving issues. Proactively monitored service performance metrics to identify and address concerns, ensuring seamless service operations. Implemented effective upselling, cross-selling, and renewal strategies to maximize revenue from SLG accounts. Collaborated closely with sales teams to identify and capitalize on opportunities for expanding Jio\'s presence within SLG accounts. Managed financial aspects of SLG accounts, overseeing billing, collections, and reconciliation to ensure financial health and compliance. Developed and executed strategic plans tailored to SLG accounts, aligning with business objectives and enhancing customer satisfaction. Led continuous service improvement initiatives based on customer feedback and industry best practices, enhancing service delivery standards. Prepared detailed reports and presentations for senior management on SLG account performance, customer satisfaction, and financial metrics, ensuring alignment with organizational goals

Education

• Adarsh Institute of Technology & Reasearch Center ,Vita ,Sangli MH

  Bachelor's degree, Electronic & Tele - Communication

  2008 — 2012

• New Model Jr. college, Kolhapur Maharastra.

  Higher secondary degree, Science ,Computer & Mathematics

  2006 — 2008

• Seventh-Day Adventist Hr.Sec.School,Madurai TN

  10th matriculation degree, Mathematics and Computer Science

  1999 — 2006

Skills

• Networking
• Bmc Remedy Ticketing System
• Ericsson Oss
• Synchronous Digital Hierarchy (Sdh)
• Ethernet Over Sdh
• Itil
• Transmission
• Gsm
• Pdh
• Dwdm
• Telecom Bss
• Telecommunications
• Sdh
• Wireless Networking