Prasanth Krishnapai
Application Support Manager @CGI
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WORK HISTORY
Application Support Manager @CGI
CA
EDUCATION
Aptech
Advanced Diploma in Software Technology, Information Technology
Thought Rock
ITIL v3 Foundation
K.V.G. College of Engineering Sulya, Karnataka, India
Bachelor of Engineering (B.Eng.), Electronics and Communications Engineering
PMI Lakeshore Ontario Chapter
Project Management Professional
SKILLS
ABOUT PRASANTH KRISHNAPAI
With over 20 years of experience in the IT industry, I have grown from a programmer to my current role as an Application Support Manager, leading teams that deliver high quality, reliable, and client focused solutions. I am Scrum Certified, ITIL® Foundation Certified, SAFe® 6 certified, AWS Certified, and SRE Foundation Certified, with a strong foundation in both agile practices and IT service management. My career has been defined by my ability to combine technical expertise with clear communication, enabling me to translate complex issues into actionable insights for business and technical stakeholders alike. I bring an aptitude for initiative and problem-solving, ensuring challenges are addressed proactively, escalations are minimized, and service delivery exceeds expectations. Known as a self-starter, I thrive in both independent and collaborative settings, with the ability to guide teams through troubleshooting, maintenance, and improvement initiatives. Core Strengths & Specialties: Troubleshooting & Issue Resolution Root Cause Analysis & Continual Service Improvement (CSI) Scheduled & Ad hoc Maintenance Client Relationship Management End-User Training & Support System Implementation & Optimization Automation, Monitoring & Incident Response Rapid Ticket Resolution & SLA Compliance Documentation & Knowledge Management I am passionate about building strong client relationships, empowering teams, and fostering a culture of continuous improvement, innovation, and collaboration. By aligning technology with business needs, I aim to deliver lasting value and contribute to long-term client success.
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