Prasant Kumar Mishra
Regional Head - || CCaaS/CX || UCaaS/EX || Agentic AI || Conversational AI || Automation || WEM || Speech/Text Analytics || QA || TELCO ||
- Role
- Regional Head India Enterprise Growth Ringcentral Scaling Ccaas & Ucaas for Improved Cx & Ex at RingCentral
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Prasant Kumar Mishra
Hi Viewer,Review of my credentials, I do possess over 19+ years of experience in the areas of Global Enterprise & Channel Sales having expertise on CCaaS OEM, System Integration, UCC, ISP & Telecom portfolio for North and East India in mid level managerial role. Apart from this, I have lot of inclination towards sports of Tae-Kwon-Do (Martial Art), Athelatics and Cycling. To justify this inclination, including the Bronze Medal from National Tae-Kwon-Do Championship and Gold, Silver & Bronze medal from State Athelatics Championship, in total I hold 37 certified medals.In addition, I have the interest to build-up corporate network, which can be beneficial to professionals by mutual understandings.Thanking youSincerely,Prashant Mishra.Specialties: Global Account Management, Business Development, Key Account Management, Sales Specialist, Unified Communication & Collaboration Sales Specialist, UCC Sales Specialist, Channel Management, Team Management, Budgeting, P&L, CBA & TCO Analysis, Revenue management, Operations management, etc.
Experience
Regional Head India Enterprise Growth Ringcentral Scaling Ccaas & Ucaas for Improved Cx & Ex
Jan 2026 — Present · Gurugram, IN
To lead enterprise growth and go-to-market strategy, helping Indian & global organizations modernize customer experience (CX) and employee experience (EX) through cloud-native CCaaS and UCaaS platforms.Key focus areas- Drive adoption of cloud contact centers and unified communications across BFSI, IT/ITES, GCCs, Manufacturing, Services and large captive contact centers - Partner with CIOs, CX leaders, and business heads to deliver secure, scalable, and compliant CX architectures aligned with Indian telecom and data regulations - Build and scale enterprise sales, solutions, and channel ecosystems across India - Enable customers to transition from legacy PBX and on-prem contact centers to cloud-first CX platforms - Collaborate with global teams to localize solutions for India connectivity, regulatory, and enterprise requirementsKey Focus areas: CX Transformation • CCaaS • UCaaS • Enterprise Growth • Partner Ecosystem • India Market
Education
Asia-Pacific Institute of Management, New Delhi.
PGDIM, IB & MARKETING
2004 — 2006
CHSE, Orissa.
+2 Sc, Anandpur College, Science
1996 — 1998
North Orissa University
B. COM, COMMERCE
1998 — 2002
Skills
- Sales Operations
- Customer Retention
- Client
- Customer Service
- Training
- New Business Development
- Sales
- Revenue Management
- Negotiation
- Product Management
- Business Planning
- Operations Management
- Management
- Team Building
- P&L
- Direct Sales
- People Management
- Strategy
- Sme Management
- Competitive Analysis
- Sales Management
- Strategic Planning
- Vendor Management
- Project Management
- Account Management
- Planning
- Corporate Client Mgmt, Team, Costing & Budgeting, Billing & Collxn Mgmt
- Business Strategy
- Budgeting
- Customer Relations
- Relationship Management
- Recruiting
- Pre-Sales
- Networking
- Telecommunications
- Analysis
- Channel Management
- Market Research
- Sales, Bd & Account Management
- Marketing Strategy
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