Prasannakumar Patil
Senior lead ServiceNow Consultant|ServiceNow Product Owner|ITSM|CSM|GRC|ServiceNow Rising star-2025Talks about #ITSM, #GRC #CSM #servicenow, #servicemanagement, #servicenowdeveloper, and #servicenowadministration.
- Role
- Senior Consultant at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prasannakumar Patil
EXECUTIVE PROFILE:• Highly skilled ServiceNow Business Analyst/process architect with the experience in analyzing business requirements and translating them into effective ServiceNow solutions. Seeking to leverage my expertise in process improvement, system configuration, and project management to contribute to the success of an organization.• Hands - on experience in implementation of various IT processes on ServiceNow such as Incident and Problem Management, Change Managements, CSM (Customer service Management), and GRC modules (Risk management, Policy compliance)• Experience in gathering and documentation of requirements, acceptance criteria, Data modelling, Data validations.• Experienced in writing FRD (Functional requirement Document) and BRD (Business Requirement Document)• Exceptional working experience in the GAP Analysis and understanding AS-IS and TO-BE Business process.• Perform QA testing: impersonating PO, Service Owners, and End Users to perform User Acceptance Testing in UAT during the Software Development Life Cycle (SDLC)• Adept with different software development methods (SDLC) like Waterfall and Agile (Scrum) Methodology • Experience in ServiceNow Consulting Mindset to conduct the workshops.CORE PROFICIENCIESGood analytical skillVery good MS office knowledge - Word, Excel, PowerPoint and MS Visual Studio, JIRA, Kanban, Draw.IO Experienced in High level and low-level document preparation.Good Negotiation & client management skillsFlexible towards any required changes in business and quick learnerClient Interaction & Requirement gatheringPreparation of BRD, FRD,SRS and user stories
Experience
Senior Consultant
Jan 2024 — Present
Education
KLS VDRIT
Bachelor's degree, Electrical, Electronics and Communications Engineering
JSS Academy of Technical Education
Master of Technology - MTech
2013 — 2015
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