Prasanna Sree Hari Vivekanandan

Servicenow Platform Architect @HP

Coimbatore, TN, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2006 — Present

Servicenow Platform Architect @HP

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ServiceNow Platform Architect- Defined organizational roadmaps and standards for ServiceNow processes, ensuring effective UX for portal and mobile platforms- Administered ServiceNow platforms for both IT and business instances, enhancing operational efficiency- Improved user experience metrics, achieving a 95% CSAT (Customer Satisfaction Survey) and a 44-point increase in NPS (Net Promoter Score)- Achieved a 70% reduction in service request fulfilment time, boosting operational efficiency.

ABOUT PRASANNA SREE HARI VIVEKANANDAN

I am a seasoned Techno-Functional Solution Architect with over 18 years of comprehensive…

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