Prasanna J.
Sr. Operations Manager | Amazon | Ex-TATA | AI Practitioner
- Role
- Sr Operations Manager, Global Solutions & Risk Compliance at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Prasanna J.
Senior Operations Manager with 19+ years of experience in Customer Service and Business Process Management across automotive, internet/DTH, manufacturing, and e-commerce industries. Brings 15 years of proven people leadership experience, successfully managing large, globally distributed teams in remote and hybrid environments. Strong track record of driving operational excellence, cost optimization, service quality, and SLA adherence through data-driven decision-making and cross-functional collaboration. Results-oriented leader with deep expertise in end-to-end operations management, process transformation, and continuous improvement. Actively leveraging Generative AI, prompt engineering, and automation to modernize manual workflows and enhance efficiency within Global Trade Services and enterprise operations.
Experience
Sr Operations Manager, Global Solutions & Risk Compliance
Nov 2024 — Present
Education
Welingkar Institute of Management
PGDBM, E Business
2013 — 2015
Welingkar Institute of Management
Advanced Diploma in Business Administration, Business Administration and Management, General
2013 — 2014
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