Prasanna Chandramohan

About Prasanna Chandramohan

I’m an IT Support Specialist with 7+ years of experience managing Windows and Mac…

Experience

1. Senior Technical Support Specialist

   Zocdoc

   Jul 2022 — Present · Pune, IN

   Continuously evaluating and improving IT service delivery processes, identifying opportunities for automation and enhancements.* Handling a variety of IT support tasks to ensure the smooth operation of IT Infrastructure and equipment.* Ensuring that new employees are equipped with the technology they need to be productive from day one.* Conduct regular audits of SaaS applications to ensure compliance with security policies, license agreements, and regulatory requirements.* Experience with G Suite Apps, JIRA, Confluence, Slack has enabled effective contribution to project management, collaboration, and productivity within various teams.* Demonstrating expertise in configuring, troubleshooting, and optimizing Windows Server, Active Directory, LDAP, and license management systems.* Capable of troubleshooting and resolving Apple devicerelated issues using JAMF/JSS Suite.* Proficient in managing Google Workspace Admin settings, including user accounts, groups, and device management.* Practical knowledge and expertise in working with Microsoft Azure cloud platform.* Collaborating with the IT support team to deliver exceptional customer service by consistently exceeding customer expectations with prompt, efficient, and knowledgeable IT support.* Sharing knowledge and expertise to help colleagues resolve technical issues and navigate operational procedures effectively.* Monitoring and evaluating customer interactions, service delivery processes, and customer satisfaction metrics to identify areas for improvement and ensure QOS compliance* Developing and maintaining comprehensive documentation for Enterprise-managed systems and processes, catering to both end-users and IT personnel.* Contributing to a positive and supportive client relationship by fostering open communication and exceeding client expectations.

Education

• Mount Mary Matriculation School

  SSLC

• St. John's Matriculation Higher Secondary School

  High School Diploma, Computer Science

• Institute of Road and Transport Technology

  Bachelor of Engineering - BE, Electrical and Electronics Engineering