Ranjeet Prasad
ESM/SIAM/ITSM Solution Architect / Senior Consultant
- Role
- Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ranjeet Prasad
I\'m a seasoned IT professional with rich and diverse experience in the IT industry, specializing in IT Service Management (ITSM), Enterprise Service Management (ESM), SIAM consulting, and end-to-end service delivery.Over the years, I’ve led and supported the implementation of ServiceNow as a strategic ITSM/ESM and Orchestration platform, helping organizations streamline their service operations, automate workflows, and drive digital transformation. My approach blends industry best practices with a strong focus on the four pillars of service management: people, process, technology, and information.I bring hands-on experience in conducting gap assessments, process modelling and redesign, and implementing scalable solutions aligned with modern IT strategies including cloud adoption, Agile, and DevOps frameworks.Whether it\'s optimizing service delivery, enabling cross-functional collaboration, or driving automation and efficiency through orchestration, I’m passionate about delivering business value and continuous improvement through well-governed, user-centric service management solutions.Specialties - ESMIT Service Management,ITSM solution design,Service Management Consulting and implementationSIAM,ISO IT4IT, Gap analysis,Service improvement,Transition and Transformation,Team leadership,Operations Management,ITIL4Service Now
Experience
Present
Education
NIIT
Professional Diploma in Information Technology (2 Yrs)
Indira Gandhi National Open University
Certificate in Computing (CIC)
SCDL
Post Graduate Diploma in Business Administration (PGDBA), Operations
2007 — 2009
University of North Bengal
Bsc
1998 — 2001
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