Prasad Krishnapillai
IT Program & Operations Leader | PSM, SAFe | Cloud & Infrastructure (Azure/GCP/AWS) | Agile/DevOps/SAFe | Service Delivery | Cruise | Telecom & Production Support | Open to Opportunities
- Role
- IT Project Program Manager IT Operations & Delivery Lead at UST
- Location
- Los Angeles County, CA, US
- LinkedIn followers
- 500 followers
About Prasad Krishnapillai
Experienced IT Project & Operations Leader with 15+ years managing mission-critical projects or programs across Cruise, Telecom, Cloud, and Infrastructure domains. Proven success leading global teams to deliver large-scale support transformation, automation, and cloud migration projects for Fortune 500 clients like T-Mobile, Carnival Cruises, Toyota, and WellPoint. Deep expertise in Agile/SAFe methodologies, cloud platforms (Azure, GCP, AWS), incident & problem management, and production support. Adept at partnering with C-level leaders, business units, and vendors to align technology solutions with business goals, streamline operations, and drive system reliability. Passionate about leveraging DevOps, automation, and data-driven insights to optimize delivery and performance. Key Strengths: Agile Project Management | Cloud Migration | DevOps | Telecom Operations | Production Support | SLA/KPI Governance | Automation | Cross-Functional Leadership | Vendor & Stakeholder Management Currently open to senior-level roles in Project/Program/Delivery Management, IT Operations, Cloud Delivery, or Service Management.
Experience
IT Project Program Manager IT Operations & Delivery Lead
Oct 2005 — Present · Los Angeles County, CA, US
Clients: T-Mobile, Carnival Cruises, Princess Cruises, Toyota, WellPoint, and more* Led enterprise-scale support transformationjj and automation projects across telecom domains, including Order Management, Billing, CRM, and Provisioning.* Managed full project lifecycle delivery using Agile and Waterfall frameworks—developing roadmaps, risk logs, status reports, and post-mortem RCAs.* Integrated Azure Monitor, Splunk, and custom dashboards to automate fallout handling and streamline incident triage.* Directed cross-functional, distributed teams; managed performance, resource planning, and Agile coaching.* Delivered cloud-based solutions on Azure, AWS, and GCP, including platform modernization, CI/CD integration, and cost optimization.* Oversaw digital transformation of legacy systems across customer service and crew operations for major cruise lines.* Partnered with security, architecture, and compliance teams to ensure scalable and secure delivery.* Championed project tracking using JIRA/Confluence and aligned deliverables with the enterprise PMO.* Supported RFP reviews and project budgeting aligned with technical roadmaps and ROI.
Education
Aspen University
MBA
2010 — 2013
University of Kerala
Pre-Degree
1990 — 1992
University of Kerala
Bachelor's degree
1992 — 1996
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