Prasad Chaki
Principal Analytics Leader | Healthcare Data, Analytics & AI Strategy | Contact Center & CX Transformation | Driving Cost, Access & Experience Outcomes
- Role
- Principal Analyst - Medical Informatics at Blue Shield of California
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Prasad Chaki
Healthcare analytics Leader with enterprise-scale impact across payer operations, customer experience, and digital transformation.• Lead analytics programs supporting millions of member interactions annually, translating complex operational data into executive-ready insights• Drive cost optimization, efficiency gains, and CX improvements through advanced analytics, AI/ML, and decision intelligence• Build and scale contact center analytics ecosystems (performance, quality, demand, root cause) enabling proactive leadership action• Partner with senior executives to inform strategy, operating models, and investment decisions in regulated healthcare environments• Deliver analytics solutions that integrate people, process, technology, and policyAlso a doctoral researcher in Health Sciences, applying rigorous quantitative methods to study work productivity, mobility, independence, and quality-of-life outcomes, strengthening my ability to connect analytics with real-world human impact.Expertise: Healthcare Analytics | AI/ML Strategy | Contact Center & CX Analytics | Digital Transformation | Executive Decision Support
Experience
Principal Analyst - Medical Informatics
Nov 2023 — Present · US
Principal - Artificial intelligence & Analytics
Education
West Bengal University of Technology
Bachelor of Technology (B-Tech), Electronics & Communication Engg.
University of Indianapolis
Master of Public Health (MPH), Health Disparities
2022 — 2026
University of Indianapolis
Doctor of Health Sciences (DHSc), Public Health, Biostatistics, Health Education & Promotion
2022
Indian Institute of Technology, Kharagpur
Master of Business Administration (M.B.A.), Marketing & Strategy
Skills
- Requirements Analysis
- Informatica
- Thought Leadership
- Etl
- Data Warehousing
- Project Management
- Software Project Management
- Analytics
- Consulting
- Business Intelligence
- Solution Architecture
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