Prasad Salunke
Associate Consultant | ServiceNow Administration, Change Management
- Role
- Associate Consultant at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prasad Salunke
At Capgemini, my team and our collaboration have been central to enhancing service level management through effective change coordination and quality assurance for incident audits. We\'ve successfully streamlined processes, ensuring adherence to the scope of work and optimizing team performance. With a Bachelor of Technology in Civil Engineering, my analytical skills are deeply rooted in a strong academic foundation. My tenure at Tata Consultancy Services honed my capabilities in ServiceNow administration and organizational change management, which I now leverage to drive improvements in our current projects.
Experience
Associate Consultant
May 2024 — Present · Mumbai, IN
I am part of the Service Level Management team, as a Change Manager, My Role is to understand the process followed by the client and then streamline it within the team. Creating and publishing different reports. Also simultaneously working on Quality Management for incidents audits. Performing weekly audits for analysing trends as well as the team performance. Coordinating between the different teams for the audits as well for the compliance. Ensure that the team follows the process as per the SOW.
Education
Saraswati Education Societys Saraswati College of Engineering Kharghar Navi Mumbai
Bachelor of Technology, Civil Engineering
2016 — 2020
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