Prasad Salian

About Prasad Salian

19 years of qualitative experience across Operations Management, Process Management, MIS and Work force Management.Setup of MIS department at Anthelio, WNS (Avon) & Stream International (DELL).Proficient at leading teams for running successful process operations; experience in developing procedures, service standards for business excellence.Proven track record of managing Processes/SOPs and streamlining workflow.Adroit in assessing existing processes and accordingly designing & implementing measures aimed at enhancing process efficiency.Proficient in planning and managing operational projects.Proficient in layout Designing and Implementing web applications to enhance process efficiency.Experienced in transition processes from North America to India.Excellent interpersonal, communication and organizational skills with demonstrated abilities in team/ crisis/ customer relationship Management.

Experience

1. Associate Vice President Wfm Analytics and Reporting

   Medusind

   Jan 2026 — Present · Mumbai, IN

Education

• Fr Agnels High School

  SSC

  1986 — 1998

• Mumbai University Mumbai

  Master of Business Administration - MBA, Operations

  2017 — 2019

• Sikkim manipal distance education

  Bachelor of Science (BSc), Information Technology

  2008 — 2011

Skills

• Sla
• Rostering
• Telecommunications
• Analysis
• Business Objects
• Software Project Management
• Crm
• Service Delivery
• Business Analysis
• Team Management
• Outsourcing
• Capacity Planning
• Process Improvement
• Cross-Functional Team Leadership
• Project Management
• Change Management
• Call Centers
• Real Time Monitoring
• Business Intelligence
• Leadership
• Transition Management
• Mis
• Requirements Analysis
• Call Center
• Operations Management
• Bpo