Prasad Puro

About Prasad Puro

I bring over 22 years of comprehensive experience in leading and transforming IT…

Experience

1. Senior Service Delivery Manager

   EPAM Systems

   Jul 2019 — Present · HK

   As the Head of IT Infrastructure & Operations Practice at EPAM, I contribute to both organizational and client activities in this area for APAC region. Proficient in Digital/IT Transformation concepts, I have an enterprise-level perspective on system architecture and am adept at processing, retaining, and reusing knowledge across various business domains. I create white papers, blueprints, and commercial proposals, significantly contributing to the development of IT strategies and technology roadmaps. I recommend appropriate technologies and approaches based on client needs.I lead large teams and manage end-to-end project lifecycles, including qualification, bid winning, staffing, and delivery. I oversee delivery governance for strategic accounts, contribute to best practices, and maintain direct communication with clients, managing conflicts and delivery targets. I am a proactive participant in governance and serve as an escalation point for clients and top management.I supervise engagements to add value for clients, taking ownership of upselling and new business development. I ensure that operational methods, procedures, facilities, and tools are established and maintained. I develop and execute succession plans for projects and actively participate in mentoring and talent development programs. Additionally, I serve on assessment committees for engineers and managers during promotion campaigns.

Education

• University of Mumbai

  BE

  1996 — 2000

Skills

• Network Design
• Management
• Vendor Management
• IT Service Management
• Change Management
• Solution Architecture
• Service Management
• Service Delivery
• IT Management
• IT Operations
• IT Outsourcing
• Incident Management
• IT Strategy
• Outsourcing
• Itil
• Operations Management
• Data Center
• Pre-Sales