Prasad Patkar
Practice Director - Cx and Utility Practices at LTI - Larsen & Toubro Infotech
- Role
- Senior Director, Cx Crm Practice at LTIMindtree
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prasad Patkar
Bringing in implementation experience in SAP SD as well as various CRM solutions including Siebel, CRM On Demand. Led projects on other CRM solutions including JDE CRM, Salesforce.com.Siebel certified.Have done number of projects from Clients like - 3Com Telecom, USA- British Telecom, UK- Dimension Data, Singapore- Coloplast, UK- Statoil Fuel Retail, Norway- Coloplast India, Australia, South Africa- Mahindra and Mahindra At present, delegating several responsibilities as Practice Head for CRM and Utilities. Key functions include - Leading the RFP Responses for global clients ( RFP Responses for Siebel, CX CRM and Utilities )- Responsible for recruitment and a complete control on resourcing- Looking after Recruitment for Siebel, Cx CRM ( Sales Cloud, Service Cloud, Marketing Cloud, CPQ, OPA, OCC ) and Utilities ( MDM, CCB and OUAF )- Controlling Resource Utilization for the Practice- Resource Optimization and Cost Control- Proactive Hiring- Practice building measures including training, mentoring subordinates and Freshers- Identify individual characteristics and accordingly groom freshers- Campus Interviews at Colleges- Writing Case Studies for the practice- Building differentiators for the practiceStrongly believe in empowering the team.My Interests - Travelling & Photography- Museums & Paintings- Ancient temples- Economics
Experience
Senior Director, Cx Crm Practice
Aug 2023 — Present · Mumbai, IN
Education
SARDAR PATEL COLLEGE OF ENGINEERING
Bachelor of Engineering, Mechanical Engineering
1992 — 1996
Welingkar Institute of Management
Diploma in Marketing Management
1991 — 1991
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