Prasad Nikam
Customer Support Manager
- Role
- Customer Support Manager at Sanguine Bio Instruments
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Manager
Apr 2025 — Present
Customer Support Manager | Sanguine Bio Instruments (Authorized Distributor of Logan Instruments)Dedicated to providing world-class laboratory testing solutions and technical support in the pharmaceutical, biotech, and cosmetic industries.As a Customer Support Manager at Sanguine Bio Instruments, the authorized distributor for Logan Instruments, I specialize in delivering high-quality laboratory testing equipment, technical support, and customer service to research and quality control laboratories. My role bridges cutting-edge technology with exceptional client support, ensuring seamless operations and compliance with industry standards.About Logan Instruments & Sanguine Bio InstrumentsLogan Instruments is a globally recognized manufacturer of dissolution testing, diffusion testing, and physical testing instruments, trusted by pharmaceutical and biotech companies. As an authorized distributor, Sanguine Bio Instruments provides these innovative solutions to clients, offering expert installation, training, and after-sales support.My Key Expertise: Customer Support & Technical Assistance – Ensuring smooth operations and resolving technical issues efficiently. Training & Product Education – Conducting hands-on training to help clients maximize the use of Logan Instruments’ technology. Regulatory Compliance Support – Assisting clients with USP, FDA, and cGMP-compliant testing processes. Client Relationship Management – Strengthening partnerships through tailored solutions and proactive support.Sanguine Bio Instruments – Key Offerings:Dissolution Testing Systems (USP Apparatus 1-7)Transdermal & Diffusion Testing Equipment (Franz Cells, Automated Sampling)Customized Lab Testing Solutions & ServicesI am committed to enhancing customer experience and technical excellence in laboratory testing and instrumentation. Let’s connect to explore innovative solutions in pharmaceutical and biotech research!
Education
Mumbai University Mumbai
Bachelor of Engineering (BE)
Skills
- Gmp
- Quality Assurance
- Validation
- Research
- Pharmaceutical Industry
- Sop
- Fda
- Regulatory Affairs
- Team Management
- Technology Transfer
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