Prasad Lanjekar

About Prasad Lanjekar

Business Consultant | Project Manager | Product ownerSkills:Project ManagementRequirement GatheringBusiness AnalysisTechnical DocumentationStakeholder ManagementSQLOracleCloud computing Effort EstimationFunctional TestingCRM ImplementationBFSI DomainSAAS ImplementationCustomer Onboarding and much more

Experience

1. Senior Manager

   Axis Bank

   Dec 2024 — Present

   Senior Manager – Information Technology | Axis BankAs a Senior Manager in the IT division at Axis Bank, I lead strategic initiatives to align CRM technologies with evolving business needs across key banking functions. My role focuses on solving deep business problems by designing scalable, automated, and customer-centric solutions through the CRM system and core banking integrations.Key responsibilities include: • Analyzing critical business workflows and identifying gaps in service modules to deliver CRM-driven process automation and digital transformation solutions. • Driving automation initiatives across multiple functions, significantly reducing manual interventions and bringing down service resolution TAT, directly contributing to improved customer satisfaction and operational efficiency. • Identifying automation opportunities that not only streamline internal processes but also enhance business scalability and reduce cost-to-serve—ultimately contributing to business growth. • Owning the CRM system roadmap, including new development, enhancement of existing modules, and implementation of ongoing projects in collaboration with cross-functional teams. • Leading stakeholder engagement through business review meetings and solution workshops to ensure alignment between IT deliverables and strategic goals. • Preparing detailed API documentation and solution designs to integrate CRM with multiple bank applications, ensuring seamless data flow and real-time processing. • Overseeing vendor teams—defining scope, managing team bandwidth, estimating project efforts, and optimizing project costs to ensure timely and efficient delivery. • Conducting analysis and providing tech-aligned solutions for integration with core banking systems to support seamless customer lifecycle management.

Education

• LATE SHRI VISHNU WAMAN THAKUR CHARITABLE TRUST VIVA INSTITUTE OF PHARMACY

  Diploma in electronics and telecommunication, Electrical and Electronics Engineering

  2012 — 2015

• Vasantdada Patil Pratishthan’s College of Engineering and Visual Arts (VPPCOEVA)

  Bachelor of Engineering, Electronics and telecommunication

  2015 — 2018