Prasad Kayal

Client Services Associate @JPMorganChase

Bengaluru, IN

Spearheaded the transition of critical North American Commercial Banking Client Service operations from Manila, encompassing payment facilitation (ACH, Wires, Checks) and client inquiries.Managed and developed high-performing teams, including Team Leads and Associates, fostering a collaborative and results-oriented environment.Streamlined operations through the implementation of a sophisticated BOT and a real-time reporting dashboard, driving efficiency gains and improved service delivery and client sentiments.Oversaw all aspects of team management, including performance reviews, career development, and risk mitigation through developing a robust internal control. Fostered seamless collaboration with stakeholders across onshore and offshore locations to ensure exceptional client satisfaction

Pune University

BCOM

Symbiosis Center for Distance Learning

PGDID