Prasad Jagtap
ServiceNow Developer | CIS - CSM | CIS - ITSM | CAD | CSA | Systems Engineer at Infosys
- Role
- System Engineer at Infosys
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
Experience
System Engineer
Jan 2023 — Present · Pune, IN
Developed and customized ITSM modules in ServiceNow, optimizing service delivery and support. • Implemented workflow automation to streamline request fulfillment and approval processes. • Configured and enhanced incident, problem, and change management functionalities. • Created client scripts, UI policies, and business rules to enhance user experience and process efficiency. • Integrated ServiceNow with external systems for improved data synchronization and automation. • Worked closely with stakeholders to understand business needs and deliver scalable ITSM solutions.
Education
Sandip Foundations Sandip Institute of Technology & Research Centre, P.O.Mahirawani, Dist.Nashik
Bachelor of Engineering - BE
2016 — 2020
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