Prasad Bendre

About Prasad Bendre

Over 16 years in driving overall IT Operations and Projects inclusive of Designing, planning, managing and troubleshooting various Microsoft Technologies like Windows 10, Intune Autopilot, MDM, SCCM 2010 (CB), Active Directory, 1E Tachyon and Azure. Working as Device Lifecycle Service Owner Managing Operations tasks like Software Update Deployment, Application Deployment and OS Deployment using SCCM CB, MDT and Autopilot. Working on Windows Update for Business and Autopatch project as Move2Cloud global initiative. Govern Hardware Catalogue listing all support devices within environment. Worked on Win7 to Win10 migration and hardware refresh projects. Working on 1E Tachyon Digital Experience Management solution for Enterprise. Worked on project for Win10 20H2 and 21H2 OS Build creation and Global Deployment. Service Owner for Working as part of Intune Autopilot Run Team to support building and troubleshooting Windows 10 machines using Autopilot. Assisting Mobility team for enrolment and management of mobile devices using Intune. Working on Nexthink Digital Experience Management Tool implementation as a part of User Experience Improvement Project. Worked as Senior System Architect, creating High Level and Low Level Infrastructure Designs with technologies involved like AD, Windows, SCCM, Intune Autopilot. Worked as part of Transition Management / Project Management team for HSBC client. Performed Service Coordinator role, managed BAU operations for customers. Worked on Escalated Incidents from L2 and L3 team related to Windows, AD, SCCM and Autopilot Build Management. A keen planner, strategist & implementer with demonstrated abilities managing and support IT operations Projects. Proven record of directing corporate IT initiatives while participating in Project planning, implementation and root cause analysis of IT solutions. In-depth knowledge of ITIL process (ITIL V3 and V4 certified) and ITSM Tools like ServiceNOW. Participated in Security Operations encompassing Vulnerability Assessment, remediation, Security Health Checks of servers using Nessus security tool. Deft at handling multi-vendor environment with a variety of operating systems and applications. Abilities in ensuring a secure, reliable, and centralized IT environment that will help better balance organization’s needs for functionality. An effective communicator with excellent interpersonal skills and strong analytical, problem solving & organizational abilities.

Experience

1. Service Owner Device Lifecycle Management

   Sanofi

   Jul 2019 — Present · Mumbai, IN

   Over 16 years in driving overall IT Operations and Projects inclusive of Designing, planning, managing and troubleshooting various Microsoft Technologies like Windows 10, Intune Autopilot, MDM, SCCM 2010 (CB), Active Directory, 1E Tachyon and Azure. Working as Device Lifecycle Service Owner Managing Operations tasks like Software Update Deployment, Application Deployment and OS Deployment using SCCM CB, MDT and Autopilot. Working on Windows Update for Business and Autopatch project as Move2Cloud global initiative. Govern Hardware Catalogue listing all support devices within environment. Worked on Win7 to Win10 migration and hardware refresh projects. Working on 1E Tachyon Digital Experience Management solution for Enterprise. Worked on project for Win10 20H2 and 21H2 OS Build creation and Global Deployment. Service Owner for Working as part of Intune Autopilot Run Team to support building and troubleshooting Windows 10 machines using Autopilot. Assisting Mobility team for enrolment and management of mobile devices using Intune. Working on Nexthink Digital Experience Management Tool implementation as a part of User Experience Improvement Project. Worked as Senior System Architect, creating High Level and Low Level Infrastructure Designs with technologies involved like AD, Windows, SCCM, Intune Autopilot. Worked as part of Transition Management / Project Management team for HSBC client. Performed Service Coordinator role, managed BAU operations for customers. Worked on Escalated Incidents from L2 and L3 team related to Windows, AD, SCCM and Autopilot Build Management. Proven record of directing corporate IT initiatives while participating in Project planning, implementation and root cause analysis of IT solutions. In-depth knowledge of ITIL process (ITIL V3 and V4 certified) and ITSM Tools like ServiceNOW. Deft at handling multi-vendor environment with a variety of operating systems and applications.

Education

• Janata Vidyalaya Khopoli

  High School, HSC (12th) SCIENCE

  1998 — 2000

• KMC College

  Bachelor's Degree, Computer Science

  2000 — 2003

Skills

• Microsoft Office
• Windows 7
• Strategic Planning
• Project Management
• Microsoft Excel
• Windows
• IT Service Management
• Change Management
• Training
• Itil
• Management
• Leadership
• Citrix
• Technical Support