Pras P.

About Pras P.

I’m Prasanna Teja Patnaik, an Associate Manager at CriticalRiver, leading a 20-member team supporting Salesforce production environment. Over the last four years, I’ve grown through hands-on technical work into a leadership role where I focus on people development, operational excellence, and process transformation. In my current role, I oversee four verticals — Provisioning, DDMx, LHA, and Figment — ensuring each team delivers high-quality, timely support while maintaining strong client relationships. I work closely with business and technical stakeholders to align priorities, resolve escalations, and drive improvements that create measurable impact. I believe in leading by example, empowering my team with clarity, accountability, and a sense of ownership. My focus is on building a culture where collaboration, continuous learning, and proactive problem-solving come first. What I Bring: Team Leadership & Mentorship Stakeholder & Client Management Process Optimization & Automation Production Support Strategy Performance Tracking & Reporting Passionate about helping teams perform at their best, simplifying complex processes, and ensuring business continuity through strong operational discipline and empathy-driven leadership.

Experience

1. Associate Manager

   CriticalRiver Inc.

   Mar 2025 — Present · Hyderabad, IN

Education

• Andhra University

  Bachelor's degree

  2008 — 2011

• Smt Godavari Devi saraf High School

  LKG to 5th

  1995 — 2001