Arushi Mathur
Release Manager - Digital Content Specialist @Lloyds Banking Group
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WORK HISTORY
Release Manager - Digital Content Specialist @Lloyds Banking Group
Adobe Experience Manager, Adobe Target, Adobe Analytics, Power BI Oversee and support the completion of all readiness activities for implementing low-complex or single-platform changes or highly complex and multi-platform changes into digital and non-digital channels, ensuring that a clear schedule of events is agreed and all governance requirements are met. Engage with the various Service Delivery teams and Value Streams to have a clear line of sight of the change portfolio and support the Implementation activities accordingly. Support the design of bespoke implementation strategies to support complex/non-standard changes, viewing change from various perspectives – customer, service, performance, operations. Provide technical support of Digital test environments. Resolving all environment defects in line with SLA’s and environment deployments with Urban code and Rapid deploy. Splunk dashboard creation, trouble shooting, scripting, report writing and alerts creation. Responsible for reviewing configuration changes ensuring 4-eye checks on all process/activities are adhered to.
EDUCATION
University of Lucknow
Bachelor's degree, Business/Commerce, General
Queen Mary University of London
MSc, Banking and Finance
University of Lucknow
Master's degree, Business/Commerce, General, A
ABOUT ARUSHI MATHUR
As a Release Manager and Digital Content Specialist at Lloyds Banking Group, I oversee and support the implementation of changes into digital and non-digital channels, ensuring that a clear schedule of events is agreed and all governance requirements are met. I engage with various service delivery teams and value streams to have a clear line of sight of the change portfolio and support the implementation activities accordingly. I also design bespoke implementation strategies to support complex or non-standard changes, viewing change from various perspectives – customer, service, and regulatory. I have over five years of experience in the banking and finance sector, working in different roles such as credit risk analyst, commercial/retail banker, and web content writer. I have a master\'s degree in banking and finance from Queen Mary University of London, and another master\'s degree in commerce from the University of Lucknow, India. I have also completed several certifications and training in information technology, general management, and communication skills. I have won multiple awards for excellent customer service and performance. I am proficient in various tools and platforms such as AEM, Adobe Target, Adobe Analytics, SAS, SQL, Power BI, Excel, and Tableau. I am a keen learner, having acquired skills in Python, Matlab, and C++ in the past year. I am passionate about delivering high-quality digital content and solutions that enhance customer experience and satisfaction.
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