Prarabdh Sharma
Delivery Lead - Customer Experience - Cloud Learning Services | Lead - Learning Deal Support | Operations Lead - Certification Journey
- Role
- Delivery Lead at Google
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prarabdh Sharma
A strategic Learning and Development leader bringing 13 + years of expertise, enriched by 3 years in management consulting and retail. Skilled in uncovering root causes of organizational challenges and delivering creative training solutions that positively influence financial performance.
Experience
Delivery Lead
Jun 2022 — Present · Bengaluru, IN
Responsible for end-to-end operational readiness and delivery of Cloud Learning, including scalability, quality, compliance, approvals, strategy, support, and customer satisfaction. Collaborates with various Cloud Learning teams and stakeholders (Offer, Product, Pricing, Order Fulfillment, GTM) to develop global process/tool requirements, manage communication, liaise on delivery resources, escalate issues, support vendor reporting, participate in reviews, and work with CX on delivery. Focuses on process optimization by evaluating offerings, simplifying processes, driving improvements with data, identifying enhancement opportunities (quality, errors, TAT, CSAT), scaling new initiatives, ensuring compliant delivery, and initiating BPR. Ensures deal accuracy by advising on deal structure, sales, pricing, funding, approving quotes, understanding offers and processes, and handling RFPs/custom deals. Ensures delivery accuracy by managing vendor capacity, ensuring customer-first and compliant delivery with approvals, overseeing learning service delivery, forecasting capacity, managing orders, tracking fulfillment, gathering feedback to improve metrics, managing delivery teams/tools/processes, determining language needs, ensuring quality control, supporting new offer rollouts (UAT), managing learning campaigns, and reviewing delivery governance.
Education
Asean Online Education AOE
Diploma, Human Resources Management and Services
2019 — 2020
Bachelor of Science - BSC
Bachelor of Science - BSC
2009
Skills
- Ms Project
- Microsoft Office
- Analysis
- Crm
- Business Development
- Process Improvement
- Learning & Collaboration
- Change Management
- Learning Delivery
- Customer Service
- Business Process Improvement
- Vendor Management
- Business Analysis
- Management
- Requirements Analysis
- Program Management
- Business Intelligence
- Leadership
- Communication
- Customer Relationship Management (Crm)
- Management Consulting
- Project Management
- Microsoft Word
- Team Leadership
- Teamwork
- Team Management
- Powerpoint
- Microsoft Excel
- Sharepoint
- Training
- Business Strategy
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