Praphul Agarwal

Service Delivery Manager| ITIL | Transition Management | AI Learner

Role: Service Delivery Manager at Tata Consultancy Services
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Service Delivery Manager
Tata Consultancy Services
Mar 2024 — Present
Revenue and cost management for organization by improving productivity• Collaborating with cross functional teams to manage service levels, incident resolution, problem management and system performance.• Ensuring ITIL best practices must be followed by team• Collaborating with global business stakeholders, monthly connect with key business users to assess system performance and recommend technology enhancements.

Education

Ajmer
Bachelor of Engineering (B.E.), Computer Science Engineering
2003 — 2007

Skills

Db2
Cl
As400 Rpgiv
Requirements Analysis
As400 Rpgiii
Core Java

Contact information

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Work email
•••••@tcs.com
Personal email
•••••@•••••.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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Experience

Service Delivery Manager

Education

Ajmer

Skills

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