Pranwir Kumar
Customer Success & Account Management | Corporare Partnership Management | Inside Sales Team Management | Expertise in Business Expension | Retention, Upsell, Cross-sell & Renewal | EX Crisil | EX HT Media|
- Role
- Manager, Customer Success at HIC Global Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pranwir Kumar
Customer Success and Key Account Management Leader with 10+ years of experience driving retention, growth, and client satisfaction across IT Services, SaaS, and Consulting sectors. Achieved measurable results including a 30%+ boost in satisfaction scores, 25% rise in renewals, and multi-crore revenue expansion through upselling and cross-functional collaboration. Skilled in C-suite engagement, account strategy, CRM optimization, and aligning technology with business outcomes to deliver client success.
Experience
Manager, Customer Success
Mar 2025 — Present · IN
Education
Sriram Business School (AICTE Approved)
PGDM, Marketing/Marketing Management, General
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