Pranuthi Vallam
- Role
- Senior Manager, Technical Support at Salesforce
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Pranuthi Vallam
Work hard for what you want, and twice as hard to keep it.
Experience
Senior Manager, Technical Support
Feb 2022 — Present
A Senior Manager of Service Cloud Technical Support leads a team that takes pride in a delivering a premium customer experience. This role involves managing a team of Support Engineers who assist customers in resolving technical challenges with Salesforce products. Duties include all aspects of people management, assisting agents with understanding and prioritizing their case work, and ensuring process compliance within the team. I will be customer focused, independent, positive, self-motivated, proactive, and results-oriented. Expert in managing and resolving customer escalations that span multiple issues and teams and as such are viewed as a \"go to\" person for the hottest issues.
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