Pranshul Kathuria

About Pranshul Kathuria

Delivering values across IT functions since 14 years ->Creates strategic relationships with key customer stakeholders (e.g, Line-of-Business leaders, partners, and technical professionals) to enable quality solution delivery and health using partnerships with other account team leaders (e.g, Account Executive, Account Technology Strategist)->Expands and ensures strategic customer and partner relationships beyond the current support contract owners to ensure relationships exist to build the plan with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities->Responsible for Install base growth and ensures retention of customers.

Experience

1. Senior Customer Success Manager

   Rackspace Technology

   Apr 2024 — Present

   Customer Account Management :\\\\n- Identifies customer needs and is accountable for the creation of shared plans to support outcomes that are specific to the customer and common to the industry\\\\n- Act as the liaison between the customer and other Service Delivery groups for daily issues related to Cloud Platforms (Azure, AWS, GCP)\\\\n\\\\nAccount Planning :\\\\n- Work closely with Sales teams to prepare strategies for briefing customers on benefits of cloud services and align them towards customer requirements\\\\n\\\\nDelivery :\\\\n-Accountable for delivery of support for the resolution of critical escalated issues by partnering with Incident Managers and Support team\\\\n-Schedule Daily Stand ups with internal and external stakeholders to ensure cloud support teams are adhering to support guidelines\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Laxmi Devi Institute Of Engg. &Technology,Alwar RAJASTHAN TECHNICAL UNIVERSITY

  B.E. (E.C.E)

  2006 — 2010