Pranshu Agarwal
SAP SD consultant | Accenture | Writer
- Role
- Business & Technology Delivery Analyst at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pranshu Agarwal
Results-driven SAP SD Consultant with over 2.5 years of experience in support and maintenance of SAP Sales and Distribution (SD) module. Skilled in resolving user tickets, system enhancements, and providing end-user training and documentation. Adept at analyzing and troubleshooting issues across order management, pricing, shipping, and billing processes.
Experience
Business & Technology Delivery Analyst
Dec 2022 — Present · Gurugram, IN
Handle incidents, service requests, and change requests related to the Sales & Distribution module.2. Provided day-to-day support for SAP SD processes, including sales order, delivery, billing, and pricing.3. Ensure timely and accurate resolution of P1, P2, and P3 support tickets.4. Worked closely with business users to troubleshoot issues and provide workarounds or permanent solutions.5. Coordinate with MM, FI, and other module teams for cross-functional issues and integrations.6. Perform unit testing, regression testing, and user acceptance testing (UAT) for support-related changes.7. Worked on various tools like Charm for change request management & DriveIT for ticketing and incident management.
Education
Graphic Era Deemed to be University
Bachelor of Technology - BTech
2016 — 2020
Graphic Era Deemed to be University
Master of Business Administration - MBA
2020 — 2022
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