Pransha Singh

Role: Manager - Global Disputes Servicing Projects at American Express
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Pransha Singh

My core competencies include customer experience (CX), data analytics, project…

Experience

Manager - Global Disputes Servicing Projects
American Express
Jun 2025 — Present

Education

Lucknow University
Bachelors in Journalism and Mass Communication
2008 — 2011
Indian Institute of Management, Calcutta
Executive Program In Communication Strategy for Corporate Leaders
2024 — 2024

Skills

Process Excellence
Manual Testing
Transition Management
Contact Centers
Call Centers
Service-Level Agreements (Sla)
Quality Assurance
Bpo
Business Process Outsourcing (Bpo)
Soft Skills
Analysis
Sla
Management

Contact information

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Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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About Pransha Singh

Experience

Manager - Global Disputes Servicing Projects

Education

Lucknow University

Indian Institute of Management, Calcutta

Skills

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