Pranoy Pauly
Customer Advisor @Concentrix
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WORK HISTORY
Customer Advisor @Concentrix
ON, CA
I connect with customers to understand their pain points, common questions and goals, and help them get the most out of the products and services they use. I focus on making complex information simple so customers can make confident decisions and see value faster- Listen for common pain points, objections and feature requests in daily conversations and share them as input with internal teams- Support customers with onboarding, troubleshooting and pre sales questions so they can get to first value quickly- Turn technical details into clear, practical explanations that match how customers actually talk about their needs- Use each interaction as a chance to learn how people discover, evaluate and adopt our solutions
ABOUT PRANOY PAULY
I believe every product has a story that deserves to be told, and I enjoy figuring out how to tell it in a way customers actually care about. After nearly a decade in marketing, I have worked across product marketing, demand generation, customer marketing and SEO to grow revenue and pipeline for the organizations I have worked with. When I am not thinking about my next launch, you will find me planning a travel adventure or geeking out over gadgets.Recent highlights- Led 12+ go to market launches for a B2B knowledge base SaaS product- Helped grow revenue by 5x by expanding into new regions and segments- Improved pipeline generation by 100% through effective demand generation campaigns- Got featured on Narcity Canada for my storytelling skills
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