Pranoy Kumar

About Pranoy Kumar

As a Technical Account Manager at Netskope, I work with enterprise customers to provide cloud security solutions and ensure customer satisfaction and retention. I collaborate with sales, engineering, and support teams to deliver technical presentations, demonstrations, and consultations, and to troubleshoot and resolve issues.I have over 9 years of experience in the computer and network security industry, having worked as a customer success manager at Trend Micro and a security analyst at McAfee. I have developed skills in firewalls, cloud computing, and Python programming and earned multiple certifications in Linux and ICSI CNSS. I have a Bachelor\'s Degree in Electronics and Communications Engineering from Punjab Technical University, where I learned the fundamentals of networking, hardware, and software. I am passionate about cybersecurity and customer success, and I strive to keep up with the latest trends and technologies in this dynamic and evolving field.

Experience

1. Technical Account Manager

   Netskope

   Jun 2023 — Present

   Customer obsession is the key to success. As a technical account manager at Netskope, I bring value to the customers. I manage several high-profile and complex accounts in the NAM East region. I guide the customer through the security solution of Netskope to successfully implement and scale Zero Trust. My role is to create an adoption strategy, drive experience & transformation projects, manage escalations, and work with cross-functional teams to deliver excellence to the customer. I drive operational excellence in my weekly cadence with the customer. I create and maintain personalized business continuity plans for each of the managed accounts. I provide technical insights to the customer-side executive panel in the Quarterly Business Reviews. Closely engage with internal account stakeholders like the regional sales manager, sales engineer, solution architect, professional service executive, and customer success manager of the managed accounts. Delivering holistic business engagement to the customer is my motto.

Education

• Punjab Technical University

  Bachelor's Degree, Electronics and Communications Engineering

  2010 — 2014