Pranothi Rao

Experience

1. Online Reputation Management for Gmr

   Dentsu Creative

   Jul 2022 — Present

   Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management Promptly respond to negative comments, feedbacks, redressing complaints within client’s specified turn-around time thus making the user journey with the brand worthwhile Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online Acknowledging compliments & showcasing the same on brand social media pages Effectively identifying and utilizing social listening tools for response management Sharing the brand comments on real-time basis with the respective brand associates/managers Categories data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand

Education

• Osmania University

  Bachelor of Commerce

  2014 — 2016

• AMS College of Law College for Women

  Bachelor of Laws - LLB

• Osmania University

  Post graduate

  2016 — 2018