Pranjali Gaikwad
Digital Adoption Specialist @InfoBeans
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WORK HISTORY
Digital Adoption Specialist @InfoBeans
Pune, IN
Successfully executed diverse projects in instructional design while delivering quality outcomes on time.Established and nurtured relationships with multinational stakeholders,effectively capturing their business application needs.Cooperated with cross-functional teams to produce tailored learning content for an international clientele across the UK, US, Germany, and Canada.Engaged with customer Subject Matter Experts (SMEs) to analyze design needs and digital adoption strategies, enhancing user engagement.Formulated innovative strategies, significantly boosting process efficiency for our clientele.Regularly updated product knowledge and technological trends to drive optimal results.Concentrated on gathering customer feedback and providing exceptional support to enhance customer experience and retention rates.Established standardized protocols to ensure project deliverables align with best practices.
EDUCATION
MIT School of Business
PGDM, Business, Management, Marketing, and Related Support Services
Fergusson College
B.Sc, Microbiology, General
ABOUT PRANJALI GAIKWAD
Customer Success Manager with 6+ years of experience helping enterprise SaaS and B2B…
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