Pranjal Somani

About Pranjal Somani

I have worked as a Customer Success Manager in a FinTech company ClearTax. Worked in the Middle East region in the company. It\'s been a very learning journey for me in this role because I got to work very closely with the clients and my retention rate is one of the highest which is a very big plus in such kind of roles. I also got to learn more about the technicalities of the restful APIs and how they are used while a client is integrating with ClearTax. CRM software Salesforce, MS Office suite are few other skills that I got to learn in my ClearTax journey which is very useful in keeping a track of things and how the whole process is getting performed starting from the onboarding of the client till the go live date of the project.

Experience

1. Customer Success Manager

   Complyance

   Jul 2024 — Present · Federal Territory of Kuala Lumpur, MY

   Customer Success Manager | ComplyanceMalaysia E-Invoicing & Strategic ImplementationAs a Customer Success Manager at Complyance, I played a key role in driving the implementation of Malaysia\'s e-invoicing system and developing strategies to ensure smooth adoption for our clients. I collaborated closely with clients, stakeholders, and internal teams to create a seamless e-invoicing framework tailored to Malaysia\'s regulatory landscape.Key responsibilities and accomplishments:1) Led the end-to-end process of onboarding and integrating clients onto the new Malaysia e-invoicing system.2) Developed and executed strategies to ensure compliance with local tax regulations and optimized invoicing workflows.3) Conducted in-depth training sessions, workshops, and hands-on support to guide customers through the transition, ensuring they fully understood the benefits and functionalities of the system.4) Acted as a trusted advisor, providing ongoing consultation to help clients maximize the value of the e-invoicing platform, reducing manual errors, improving cash flow, and enhancing operational efficiency.5) Collaborated with product and engineering teams to provide feedback based on customer insights, influencing product enhancements that better met the needs of businesses in Malaysia.Through strategic planning, proactive support, and relationship-building, I successfully helped businesses streamline their invoicing processes and comply with the latest regulations, while fostering a customer-centric approach that drove satisfaction and long-term success.

Education

• Vellore Institute of Technology

  Bachelor of Technology - BTech, Mechanical Engineering

  2018 — 2022