Pranjal Kishore

About Pranjal Kishore

As Support Manager for India at DataStax, I lead a skilled team of six support engineers focused on delivering top-tier technical assistance and ensuring a seamless customer experience. I’m responsible for team performance, day-to-day operations, and managing critical customer escalations to resolution.With a strong emphasis on collaboration and accountability, I work closely with cross-functional teams to drive continuous improvement and ensure customer success. My goal is to build a team culture that prioritizes responsiveness, technical excellence, and customer satisfaction.I thrive in high-pressure environments, especially where quick thinking and strategic problem-solving are essential. Whether it’s guiding my team through complex challenges or stepping in during escalations, I bring a calm, solution-oriented approach to every situation.Before joining DataStax, I worked as a Senior Customer Operations Engineer at Cloudera, where I supported customers with their engineering and operations efforts using Cloudera Search, Apache Kafka, Apache NiFi, and other components of the Hadoop ecosystem. I also coordinated enhancement and feature requests with product management and engineering teams, and contributed to multiple backline escalations. I hold a Bachelor of Technology degree in Information Technology from Gandhi Institute of Engineering and Technology, and I am a certified Red Hat Certified Engineer (RHCE). I am passionate about learning new technologies and solving challenging problems in the data domain.

Experience

1. Technical Support Manager - India

   IBM

   Aug 2025 — Present · Bengaluru, IN

   Joined IBM as part of DataStax acquisition. Lead team of Support Engineers supporting DataStax AI software as part of watsonx.data portfolio.

Education

• GANDHI INSTITUTE OF ENGINEERING AND TECHNOLOGY, GUNUPUR

  Bachelor of Technology (B.Tech.), Information Technology

Skills

• J2se
• Servlets