Pranjal Dubal
Senior Manager @ICICI Lombard
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WORK HISTORY
Senior Manager @ICICI Lombard
Hyderabad, IN
Conducted RCA to redesign claims pre-closure processes, boosting resolution rates to 92% and reducing escalations by 50%. Partnered with stakeholders to drive e-claims adoption to 25%, enhanced e-cashless workflows, created Jira user stories, built Power BI dashboards, and streamlined claims processes across 7 states for greater efficiency.
EDUCATION
IBS Hyderabad
Information Technology
PDPU
Industrial Engineering
Pandit Deendayal Energy University
Bachelor of Technology, Industrial Engineering
IBS Hyderabad
Postgraduate Degree, Business Administration and Management, General
ABOUT PRANJAL DUBAL
At ICICI Lombard, I led process improvements by redesigning claims pre-closure through RCA, raising resolution rates from 50% to 92% and halving escalations. I partnered with cross-functional teams to drive e-claims adoption from 15% to 25% in two months and enhanced e-cashless workflows, boosting efficiency from 51% to 70%. Skilled in Agile practices, I created user stories in Jira, facilitated Scrum ceremonies, and supported the successful launch of the G2R product projected to generate?73.38 crore. Additionally, I built Power BI dashboards, streamlined regional claims operations, and improved customer experience by revamping the IL TakeCare chatbot FAQ.
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