Pranjal Dhokrat
Customer Success Specialist @Springer Nature
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WORK HISTORY
Customer Success Specialist @Springer Nature
Pune, IN
Focuses on- Customer Success Metrics- Customer Retention Strategies- End to End Platform Support- User Research Techniques- Internal & External Stakeholder Communication- Continuous Improvement As a global leader in research, education, and professional publishing, Springer Nature Group is dedicated to advancing discovery and enabling the exchange of knowledge. With a portfolio that includes prestigious brands like Springer, Nature, Cureus, BMC, and Palgrave Macmillan, we empower researchers, educators, and professionals worldwide to make impactful contributions to their fields. Our commitment to quality, innovation, and accessibility drives us to provide cutting-edge solutions and services that facilitate scholarly communication and support the academic community. Join us in our mission to accelerate progress and shape the future of science, education, and innovation.#CureusJournals #SpringerNature #Publishing #Research #Education #InnovationSpringer Nature is a strong advocate for open access, offering a variety of open access options across its portfolio of journals.
EDUCATION
MSBTE
High School Diploma, Computer Technology/Computer Systems Technology
Duke University
Post Graduation Certificate in Product Management (CE of Duke University and upGrad) , Product Management
University of Mumbai
Bachelor's of Engineering, Computer Engineering
ABOUT PRANJAL DHOKRAT
With over 5 years of experience in customer-centric and business development roles, I am…
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