Pranjal Chakravaish
Network Technical Support @Tata Tele Business Services
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WORK HISTORY
Network Technical Support @Tata Tele Business Services
Noida, IN
Working on a client-facing telecom support project for Tata Teleservices.Responsible for handling L2 technical escalations, troubleshooting fiber-based enterprise solutions such as PRI lines, SIP trunks, MPLS, and NMS (Network Management System) platforms.Involved in real-time alarm monitoring, issue resolution, and configuration through NMS tools, contributing to proactive fault detection and reduced downtime.Coordinating with internal network teams and field engineers to ensure timely issue resolution.Gained hands-on experience in telecom infrastructure, client communication, and enterprise-grade network technologies.
EDUCATION
Axis Colleges
Master of Computer Applications - MCA
ABOUT PRANJAL CHAKRAVAISH
I am an MCA graduate and Network Technical Support Engineer with hands-on experience in network monitoring, incident management, and network security. Currently working at iEnergizer Limited, I specialize in troubleshooting escalated L1 network/security incidents, performing root cause analysis, and ensuring high availability of IT infrastructure.My technical expertise includes routing and switching (OSPF, BGP, EIGRP, VLAN, VPN, ACL, HSRP), network security, and tools such as Wireshark, Nmap, Metasploit, SQLMap, and Cisco Packet Tracer. I also have exposure to Windows Server 2019, Linux administration, firewall configuration, and vulnerability assessment & penetration testing (VAPT).Along with technical knowledge, I hold certifications in Ethical Hacking (Aptech), Routing & Switching Technology, and Python Programming, and I am currently preparing for CCNA / CompTIA Security+ to strengthen my professional credentials.I am passionate about building a career in Networking and Cybersecurity, with a long-term goal of becoming a Network Security Specialist.
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