Pranjal Agarwal
Senior Associate @MediBuddy
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WORK HISTORY
Senior Associate @MediBuddy
Indore, IN
CareBuddy | MediBuddyEnhanced Patient Experience: Orchestrated complex hospital journeys for patients, significantly reducing friction in IPD/OPD transitions and improving overall satisfaction.Sales & Lead Conversion: Drove revenue growth by identifying upselling opportunities in insurance and EMI services, consistently surpassing monthly sales and conversion benchmarks.Stakeholder Management: Navigated the healthcare ecosystem by coordinating between corporate beneficiaries and medical facilities to ensure seamless service delivery.Process Optimization: Achieved a high First Time Resolution (FTR) rate by proactively resolving grievances and insurance queries, minimizing escalations.Quality Assurance: Balanced operational efficiency with empathetic care, consistently hitting 95%+ quality benchmarks in high-pressure environments.
EDUCATION
Institute of Professional Education and Research (IPER), Bhopal
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Unique College, M.A.L. Quater Jawahar Chowk, Bhopal
B.com, Computer Application
Shree Bhavan's Bharti Public School - India
Intermediate, Business/Commerce, General
ABOUT PRANJAL AGARWAL
To build my career in a progressive and professionally managed organization, this will provide adequate opportunities and environment to draw upon my knowledge, experience and clear strengths for mutual benefits.
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