Pranjal Agarwal
Senior Associate in Inside Sales
- Role
- Senior Associate at MediBuddy
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Pranjal Agarwal
To build my career in a progressive and professionally managed organization, this will provide adequate opportunities and environment to draw upon my knowledge, experience and clear strengths for mutual benefits.
Experience
Senior Associate
Oct 2025 — Present · Indore, IN
CareBuddy | MediBuddyEnhanced Patient Experience: Orchestrated complex hospital journeys for patients, significantly reducing friction in IPD/OPD transitions and improving overall satisfaction.Sales & Lead Conversion: Drove revenue growth by identifying upselling opportunities in insurance and EMI services, consistently surpassing monthly sales and conversion benchmarks.Stakeholder Management: Navigated the healthcare ecosystem by coordinating between corporate beneficiaries and medical facilities to ensure seamless service delivery.Process Optimization: Achieved a high First Time Resolution (FTR) rate by proactively resolving grievances and insurance queries, minimizing escalations.Quality Assurance: Balanced operational efficiency with empathetic care, consistently hitting 95%+ quality benchmarks in high-pressure environments.
Education
Institute of Professional Education and Research (IPER), Bhopal
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2019 — 2021
Unique College, M.A.L. Quater Jawahar Chowk, Bhopal
B.com, Computer Application
2016 — 2019
Shree Bhavan's Bharti Public School - India
Intermediate, Business/Commerce, General
2015 — 2016
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