Praniti Gupta
Technical Services Manager @Linkedin
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WORK HISTORY
Technical Services Manager @Linkedin
San Francisco, CA, US
Product Quality Leadership: Spearheaded product quality improvements for LinkedIn Ads, Pages, and other major products, collaborating with 40+ engineering and product teams to reduce OOSLA bugs by 20% using Agile methodologies.Automation and GenAI Product Manager: Appointed Product Manager for an innovation-driven startup initiative within the Product Quality organization. Driving automation and GenAI initiatives to enhance organizational efficiency and foster innovation by conceptualizing, developing, and implementing advanced tools, workflows, and solutions strategically aligned with LinkedIn\'s business objectives.Data-Driven Decision Making: Developed triage policies and leveraged user data to classify and track bugs by feature, leading to a 15% reduction in bug resolution times and improving overall user experience for millions of LinkedIn members.AI and Automation Strategy: Spearheaded the development of an AI-powered assistant for on-call teams, reducing response times by 30% and enhancing troubleshooting efficiency across LinkedIn Ads and Pages.GenAI Innovation: Conceptualized and launched PagesPal, acted as Project Owner, leading end-to-end implementation by defining requirements, collaborating with cross-functional teams, and driving adoption through data-driven insights and stakeholder alignment.Cross-Functional Collaboration: Collaborated with engineering and product teams to provide quarterly analysis on the revenue impact of product bugs, using predictive analytics
EDUCATION
University of Colorado Boulder
Master's degree, Telecommunications Engineering
SKILLS
ABOUT PRANITI GUPTA
With 8 years of experience in Technical Services and Product Management, I excel at bridging technology and business to drive measurable results. In my current role as a Technical Services Manager at LinkedIn, I’ve led innovative PM/TPM initiatives—ranging from streamlining product quality through Agile methodologies to spearheading automation and GenAI projects—that have significantly enhanced operational efficiency and reduced resolution times. My hands-on leadership and cross-functional collaboration have consistently transformed complex challenges into strategic opportunities, making me a proactive and customer-centric leader in the tech industry.
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