Pranita Jain
Project/Program Manager | Driving Ops Excellence & Process Innovation | Amazon | Currently Upskilling via Google PM
- Role
- Manager Program & Operations at Amazon
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pranita Jain
Dynamic and results-driven professional with 7 years of experience in program and…
Experience
Manager Program & Operations
Sep 2022 — Present
Identified process gaps and introduced new projects for the entire program which integrate existing system requirements, while maintaining their operational goals to be at par with existing projects with Asana dashboard.• Developed new hire transition mechanism to smoothly onboard leaders into the program and restructured the standard operating procedure guide for effortless usage for auditors• Supervising a team of 15 skilled associates who work on priority global escalations over amazon maps, leveraging strong collaborative relationships to accomplish group objectives• Spearheaded operations’ reviews on a weekly, monthly and quarterly basis by monitoring program KRAs, including manual quality audit complexity, productivity and actionability within varying use cases to plan goal setting framework • Continuously evaluate existing processes to manage day-to-day operations in close coordination with internal and external stakeholders to ensure seamless reporting for the productivity and quality improvement data across my team using tools like ETL, ticketing, etc.
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